Click on the following link to download the TeamViewer application.
Once you download and double-click on the setup file it will install and eventually display a session id and password which you will communicate to me. This session id and password will allow me to remote into your computer.
TeamViewer is the application I prefer to use when providing remote computer support to end users. This application will actually allow me to remote into your computer no matter where your computer is located, and it will usually work even when your computer is behind a security firewall. It is much easier to use than Microsoft Remote Desktop.
For more information, please visit their homepage at: